Support
Shipshot is built and supported by Ahmed Lef. Email, and you get a reply from the person who wrote the code.
How to reach a person
Replies within 24 hours, every day of the week. If you have not heard back inside that window, the mail did not arrive — send it again rather than assuming it is queued somewhere.
There is no ticket system and no contact form. A form is a thing that can fail without telling you; an address is a thing you can see leave your outbox.
What makes a bug report fast to fix
- The exact dimensions involved, if the problem is about a size. Shipshot speaks in whole pixels and so can you — the size table names every slot.
- The preflight finding’s rule id, if one was showing. Every finding carries one, in mono, beside its message.
- For a rejected upload to a store: the file, or its verdict from the validator. That answers most of the question before anyone reads the mail.
What support does not cover
Shipshot cannot tell you whether App Store Review will approve your listing, and it does not act on your behalf inside App Store Connect or Play Console. It gets the assets right, to the pixel, against the rules those stores publish — and it names the rule and the date it was last read, so you can check.